Route: support request goes to the right queue

The job

Jev judge eval (1 choice) over a fixed state : runnable via experimental_evaluate.

The prompt

Copy this into Muse and replace anything in [square brackets] with your own details.

// Route: support request goes to the right queue — Jev judge eval (typesafe-ai/jev).
// A customer asks why they were charged twice; the judge routes the intent.
// Model: typesafe-ai/jev via the Vercel AI Gateway ($0.042/1M input tokens).
// Auth: set AI_GATEWAY_API_KEY (vck_…) in the environment — never paste the key here.
// For zero-data-retention / no-training workloads, add
// providerOptions: { gateway: { … } } to the evaluate call below.

import { experimental_evaluate } from 'ai';

const result = await experimental_evaluate({
  model: 'typesafe-ai/jev',
  state: "Customer: Hi, my card shows two charges of $49 from you on Sep 2. I only signed up once. Please fix this and confirm I will not be charged again.",
  questions: {
    "queue": {
      "type": "choice",
      "instructions": "Pick the queue that owns this request.",
      "criteria": {
        "billing": "Charges, refunds, invoices, renewals, or payment method issues.",
        "technical": "Bugs, errors, login failures, or broken product behavior.",
        "shipping": "Delivery, tracking, carriers, or physical fulfillment.",
        "other": "Anything that fits none of the above queues."
      }
    }
  },
});

console.log(JSON.stringify(result, null, 2));